The HSS Store Faqs
Most frequent questions and answers
Please take a moment and read our FAQ for questions regarding shipping and other studio information.
All orders are processed and shipped within 1-3 business days of your purchase. You will receive an email when your item(s) are shipped from our studio. The shipping cost does not include a tracking number, but is available upon request and will cost an additional fee. *
Due to Covid 19, shipping via the USPS is taking a longer than normal. Unfortunately, it is out of our control once your package has been shipped.
At this time we are not offering international shipping, due to extended delays of up to 3-4 weeks delivery times.
Our primary goal is to ensure you have an amazing customer experience with us. However, due to the nature of our products we do not offer refunds or exchanges. Under certain circumstances, you may be eligible for a store credit. Please contact us within 2 business days of receiving your delivery. We do not offer refunds, exchanges, or store credit on custom orders, digital downloads, or sale items.
Cancellations
You have 3 hours from the time you place your order to cancel. If your order exceeds the 3-hour window, we will begin processing your order for delivery. Please be sure you are ready to place an order.
We are not responsible for shipping delays by the USPS.
We have products coming to our store that will allow personal customization. Sign up for our newsletter so you know when these items are available in our studio.
All items in the shop are copyrighted by Tanya Marie Lewis and may not be reproduced or sold. All items purchased from the website are for personal use only and may not be passed along to others. If you like our product and you are interested in placing a bulk order, please contact us at info@thehandmaidenstationery.com
With so many different monitors and tablet devices, colors show up differently on all systems. We have performed several color-correcting test to ensure our products are of high quality and beautiful to the eye.